Re: Trying to get an adobe flash player downloaded and working.
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Excellent. Very helpful.
Two things: The 2nd item about your Anti-Virus, there is a key word in that sentence, you MAY have to close it.
Secondly, After you see that message about Firefox, yes, go ahead and close Firefox and let Adobe do the installation. That means that the download will continue.
Please do that again. 1) do NOT shut down Norton, let it run, but 2) when asked to shut down firefox, you can Close it.
Now see what happens.