After installing version 16 from cd I have found the following problems: 1. FTM does not recognize my current subscriptions for the following: Ancestry.com or Genealogy.com.The software is now showing padlocks by all the entries when doing a web search resources. 2. There is no icon so that I can use all of the cds that I have purchased from Genealogy.com. 3. How am I now to log on to all subscriptions to use web search resources? 4. In the process of the other updates that I have received I have been prompted to subscribe numerous times and I now have multiple registrations and I would like to have all of them combined to one.I have contacted FTM about this and they stated that they had corrected this for me but I find that I still have multiple registrations.How do I get this corrected?????