I do not know what happened.When I first installed this FTM Ver 16, I could click on that little internet search icon on someone's name and then a screen came up with my data on one side and their data on the left side of the split screen.Now I just have my data and the left side is blue with nothing on it.We bought a new computer and transferred all the files over and on the old one I can access from that little icon but this new one I no longer can after being able to do it for several months.
I hope someone out there even knows what I am talking about.
I sent three messages to ancestry.com but no replies.
THANK YOU IN ADVANCE TO ANYONE WHO CAN HELP.This is SOOOOO FRUSTRATING!!