I hope you didn't create a New User Home Page. Now you WILL have more issues.
As I said in my earlier reply to you, Version 2011 will NOT update a Family Tree Maker User Home Page.
Version 16 WILL work to a Family Tree Maker User Home Page. You just need to get TechSupport to either Delete that last Update or to release it. I have seen this before.
I have confirmation that Version 16 WILL continue to update Family Tree Maker User Home Pages.
You may want to call them again, and have them make sure you let them KNOW which User Home Page you want to keep AND to ask them to please look to see if there is a Pending Upload, and give them the Date that you FIRST tried to update that page.