Re: uploading updated reports.
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YOUR version will work.
I have given you specific things to tell TechSupport on this problem.
Creating that new User Home page has now created another problem, possibly.
What you need to tell them.
1) Combine your Two User Accounts, if there are two.
2) Tell them WHICH of the two User Home Pages that you want to KEEP. (the first one)
3) Tell them the Date that you uploaded the file, the FIRST time.
They should be able to see any uploads that have not been formatted.
Either have them Delete that pending upload or ask them to release it, if they have that capability.
Calling them with this information should help resolve this.