H.R. Thanks for the reply.I did register my software.The error message is as follows:
Sync errorThe last sync failed.An error occurred while "Processing Data from Ancestry".Try again later.If this error recurs, please contact customer support.
The error occurs when I click the Ancestry icon in the upper right corner of the FTM 2012 screen and select request download of my Ancestry tree.I originally left the default name, but on subsequent tries, gave it a name and date.I selected automatic link.The error occurs after the Sync Progress Window works for about 2 min, preparing the tree for download from Ancestry and appears to be in the download process that it stops.
I called customer support and ended up in second level support where the technician, was able to re-create the error on my account and if I remember correctly on his account as well.The technician created a service ticket and I have not heard anything since, which was about over a month ago.I called a week ago, but customer svc had no more info to pass along, just that the programmers are working on it and the programmers do not keep customer service updated on their progress.Any suggestions for getting FTM to open up and tell me what is going on?