Russ, I have periodically during all of this rebooted my system, both the Mac and the Windows/VMWare sides.
Serious Internal Error Test: the top line of the FTM Window is: (tree) TEST B - Family Tree Maker 2005(minimize/full/exit)
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On your second request, I have recreated the "already in use" but the ALT-CTL-DEL doesn't do anything on the Mac.The other ALT-CTL.... commands did.Tried it a few times, both before and after closing the "already in use" window.
What next?Is there a way we can do it on the phone and expedite the process?