The problem seems to be interaction with Windows XP and FTM2012. It goes through the motions showing backup of the media files and then it pops up an error message saying that it was unable to complete the backup. I OK that which is the only option and it crashes, wanting to send a report to Windows. This does NOT happen with the same files on Win 7 so I am quite sure it is not a file problem. The NT Event logs contain 4 errors which the support people don't seem to be interested in...All four refer to the passing of null values from FTM.exe...Funny that all other functions work fine, compact, export, import etc. only the backup ends with an error. As well, the backup did work until about 4 days ago.