Re: "there is a server error or behind a firewall"
I have just got this response from Ancestry:
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"We are currently addressing the issues you are experiencing. The inconvenience is a temporary situation and hopefully will be corrected in the near future."
It just stops short of being an acknowledgement that the fault is at their end. This has been going on for at least 2 days now. Why cannot they tell their customers when their service is interrupted?