I am using FTM2012 and I have experienced a "BIG" problem. I also would like to add that I've used FTM for 12 years and feel that I am experienced in it and know how to enter source data, etc. as well as using the other fields correctly.
My problem is when entering SOURCE CITATIONS and you leave the "pane" or screen and want to go back and make a change or some sort, the Citation disappears.It is no longer visible to the eye.
Yet, when I run a Genealogy Report to verify that the sources were typed they show up.Since I use a lot of source citations, this is a big error.I've been told by FTM support that you can go to the 3-pane screen and click down under individual facts and they will appear.Sometimes they do and sometimes they don't.
Users what have you found with this problem - if any?
I'm an experienced researcher and when I get ready to type new data into FTM2012 I want it to work properly.
Any help from someone experienced in this problem would be appreciated.I'm being held up in making progress because of this.