Mike I ordered a roll of microfilm and some take up reels from them once. It took over 3 months before I got my film, and then the copy was so bad I could not read it. I never did get the take up reels. The phone number always went to a fax machine so I never could get a person to talk to. I highly recommend Heritage Quest hands down. They have the best quality film and now have all the microfilm for the census's on cd.