If you are refering to Family Tree Maker or even Generations Family Tree... Both are sold by the same company now and both should continue to have a 90 day money back quarantee. try to return it. Since most likely you cant return it to the store, go to the Broderbund.com website for both and contact them about returning it. But do it now... Also check the inside of the box. It may have more info on how to return it. Dont let them talk you into waiting for a repair or patch. I blew it on that one. Waisted over the 90 days working with tech support to "fix" the generations problems, well now I cant return it.