Yes Russ. You are probably right. In installing BCL Technologieseasy Converter SDK I was hoping that I would recover the files FTM CD is telling me are missing that it needs to install the program through InstallAware. I have talked to Ancestry people for hours and they cant tell me why I dont have everything on the CD that I need to install the program. Have tried lots of solutions to no avail. Also have downloaded all my net.Frameworks and windows XP updates needed to run FTM. Also did clean boot and tried a different administrator.