It does seem odd that you have not achieved a successful install. However, many, many others have, myself included. I will attempt to re-install PAF 4 from a fresh download. Can't do it just now as the website link to "Order/Download Products" at Family Search is out of action. However, I will do it as soon as I am able to get through to that site, to see if I have the same problems (I have had PAF 4 since it first came out so there may be something about the download procedure that has been altered or changed since that time).