Patricia, I checked with what the programmers have found in regards to the error you have reported. It is thought to be a matter of your printer driver. There was no specific error like the one you reported in their list of bugs. There was one that was highly related and that one indicated that it was a printer driver problem. If your error is unique and has not been reported, it is extremely unlikely that it will be fixed in PAF 5 in the future. I would suggest trying the latestdriver on the internet for your printer. Beyond that there is not much more that I can suggest.