Thanks all for your suggestions - I'm just glad it's not me!
Printing to an RTF file works great - I keep forgetting that I can check that little box. I don't use that report very often, so the work-around will be fine.
I REALLY didn't want to fool around with a new driver for my HP - I had a lot of problems when I first got it & spent an incredible amount of time on the phone with HP support tweaking it. (I got the usual nonsense - it must be the application, not HP - it does seem that a garden-variety HP should work perfectly with MS Office applications, doesn't it???)