Yes, call PAF Support to see if they can help you. Their number is
They are there Mountain Standard time on
Monday and Friday from 8AM-5PM Tuesday thru Thursday 8Am to 8pm and Saturdays 8AM to 4PM.
I think if you are having file conversion problems like I have, then when you delete an individual it starts putting people in twice with the same RIN numbers (and making people children of themsleves). I had this happen to me five times. To solve the problem, I just made a GEDCOM of my version 4 and imported it into a brand-new file of version 5.2. Everything looks great; I did not have it use deleted numbers so that all my RIN numbers are the same for my 5000 people. All of my pictures came through. The only thing I have to do is redo the head shots for my main pictures of people, which is worth doing rather than working in version 4. Version 5 has some really neat features that I really like, including places to put so much more information about people.