Carol- I just re-read the entire thread. Here are two changes you might try. In Win XP, check the compatability mode settings and change them back and forth. In FTM this is reported to have an affect on Clipboard copy/paste function.
Second, you might go into Word and rename the Normal.dot template to Oldnormal.dot. Reboot Word and a new template will be created in default condition. You can change back if you don't like the default one. Good luck, John