Just a few helpful suggestions: Put your posts in the correct threads. This thread is about a genealogy product, not a particular place or surname. You would be better served if you put this post in a number of other threads, such as: http://genforum.genealogy.com/albania/http://genforum.genealogy.com/albania/ or http://genforum.genealogy.com/unitedstates/http://genforum.genealogy.com/unitedstates/ Also, all caps seem to be considered screaming. Though I would put the surname in caps. Additionally, you are making a rather broad request "I WANT TO KNOW ANY INFORMATION ON THE FAMILY TOPALLI". You need to narrow it down a little, by giving more dates, places, first names, etc.