One thing I discovered is that what people see in an RTF file depends on the program that opens it. A few years ago I had posted a pedigree chart on my website, and a cousin complained that it appeared as a "blank page with a whole bunch of words piled up at the bottom". Since I was in a Family History Center at the moment, I decided to check the document. To my utter amazement it didn't look at all like it did on my computer at home! The difference was that the computer in the FHC was using Wordpad to open all RTF files. Wordpad did not have sufficient "smarts" to handle the formatting, so the result was garbage. My solution was to save the file in Word97 format, so the file would either open with proper formatting or not at all. Maybe see if that solves your problem.
Another solution that I find myself recommending more and more is to install one of the free "PDF writers". My current preference is PDF Creator, but if you have a different one already, use that. Now: 1. Select the PDF writer as the "Default printer" 2. Remove the checkmark by "Print to file" 3. Click Preview to make sure the output looks correct 4. Click Print, and (when the PDF writer asks for it) choose a name and location to save the PDF file. 5. Check the PDF file. If it looks good, upload it.
A nice thing about PDF files is that they look the same to everyone, unlike RTF. And PAF does a better job of creating PDF than RTF files.
NOTE: The Progeny PDF Writer is restricted to use by PAF Companion, so if you have the Progeny PDF Writer, generate your PDF files using PAF Companion rather than PAF.
To use your normal printer for print jobs, select it again as the Default Printer.