I have had this problem with PAF and it turns out that the problem was due to my own ignorance .
When creating your web page, be careful about using the checkbox that states "Hide details for the living."If you check this box, multimedia will only work for people who are deceased!!!
Personally, I think it would be a great idea to offer a separate switch within the software that allows us to enable multimedia and scrapbooks while disabling other sensitive information, such as dates of birth, etc.Perhaps the software's authors could add this to their list of features to consider for a future release.