You need to know the name and version of the genealogy software program you are using. There are a number of forums dedicated to specific software and to find them click on the "General Topics" link at the top left of this page. Then scroll down the General Topics page to the section titled "Genealogy and the Internet." Search the list for your software and post on the appropriate forum. If your software is not listed use the link to "Computers" at the top of the list.