Hi Myrnice, Again, thanks for all of your help. You were right, I didn't have the FROOTS font insalled and found it and insalled. This got rid of the problem. The only dificulity left is a bunch of EN, AA and EIs printing on some reports. I must have nearly 500 fonts in Windows, is this the problem? It seems like I had the same problem on my old 98 machine and cured it by removing a lot of the not used fonts. I put them in another folder just in case something needed them. What do you think? Thanks. P.S. When checking on the roots font in the UFT folder I discovered that clicking on the uftreex.exe and placing a shortcut of the file on my desktop it bypasses the gateway and starts much quicker. I don't use that other stuff on the gateway anyway. Take care Roy B.