I think I know your problem, as I experienced being unable to send directly to Word at one time. The file path is a bit tricky, so I had to try several things. If you go to external support, make sure to check "automatically launch editor."Then you will have to brose for the proper path to your word. Mine is located in c:PROGRA~1MI1933~1OFFICE11WINWORD.EXEThen, under Print Set up, make sure "Print to file" is selected, and Rich Text Format and nothing else. Hopefully, that will work for you. If you cannot find the proper path, do a windows file search for winword.exe and make sure all path is showing so you can find it ok.