Thanks for your response. We tried everything until I found a past message to telling me to print a list showing me what directory the library files were in. I discovered that they were D/UFT on the old computer and I was installing in C/UFT in the new computer. So now we (my systems engineer husband) are using PartitionMagic to split the drive. For the record from a sytems guy - "If the program wasn't written like a can of worms, we could have solved this problem easier" Thanks for your response and also to Melissa whose message we used to hone in on the problem.