This is something that I've explained here before. GenForum remembers your name and email address and fills them in for you.
As far as electronic support goes, the main method for UFT is email. We don't have email support for Family Tree Maker but we have for many years offered it via message boards. Here in GenForum when I use a certain combination of name and email address my messages are flagged with that graphic.
If I don't change my name and email address when I post here, the same graphic is added. Usually, I catch those posts immediately after I make them and I delete the one that causes the graphic and paste my response to a new message without them. I didn't catch the two from yesterday. Now it's too late to delete them because if I delete the message with that graphic, all of the messages after it in that thread will also be deleted.
Sincerely, Paul Burchfield, Genealogy.com Technical Support