"As for the phone numbers, why do you say they are useless? No one on this thread said that the different numbers don't all work. I think they are three numbers that lead to the same place."
When someone finally answers the telephone order number, which sometimes takes a long time to happen, then, and we do have several reports of this, one of which even I told you about, the Mattel order takers can't seem to find Ultimate Family Tree and insist they will sell Family Tree Maker.
The customer should not be expected to know to tell the order taker to look up Ultimate Family Tree in some special database. The order takers should know enough to quickly find the product for which the customer is looking.