>>Mattel staff should have a reasonable understanding of the products of Genealogy.com.<<
I agree and I think that those who take inbound calls do know the various products that are available. However, this thread, started by Deby at http://genforum.genealogy.com/uft/messages/1344.htmlhttp://genforum.genealogy.com/uft/messages/1344.html is not talking about inbound calls, but outbound telemarketing calls which are made by another company. In that case, I think that they know only what is on their scripts and that we've got someone working with them so they know that UFT and FTW are separate products. I know many people who do genealogy that are confused by Family Tree Maker and Ultimate Family Tree and think that they are the same product. I can understand that a person who may not know about genealogy may come to the same conclusion.
>>And I don't think we believe that the order takers should be predicting what Genealogy.com will be doing with its products...<<
Neither do I which is what I said in my previous posts. I pass all of these comments on so we can prevent this from happening.
Sincerely, Paul Burchfield, Genealogy.com Technical Support Find Ultimate Family Tree knowledge base articles, hints, tips, message boards and more at: http://www.uftree.com/UFT/Nav/ufttech.htmlhttp://www.uftree.com/UFT/Nav/ufttech.html