"Safe Mode", Windows 95 & 98 have different methods to use yet the only one that works for for me is a revised win 95 method. You are suppose to push the F8 key just before win 95 starts.I believe that is only a second or two.My timing is no good and I do not want to shutdown and restart repeatly. This is what I do. Shutdown your system.Start your system, I repeatedly push the F8 key.I do not hold it down but just push let go push let go.When done correctly a numbered list will come up. Make sure "Safe mode" is highlighted and push enter.On mine it is number three.This way does not load all your programs.Run scan disk, then defrag.When you shutdown and restart again it will restart again with all programs loaded.Hope I do not get in trouble for this but could you e-mail me.I want to tell you so much more and it does not directly involve UFT, and this is the posting board for UFT. Thanks. Altaira@concentric.net.