I certainly agree with your 1st paragraph (unfortunately) - that is the nature of commercial decisions.
Another approach of course, would be to try and persuade genealogy.com to put UFT code in the public domain (a la Linux), so we could ALL fix the thing - that way they'd get 'developer' resource cheaper - pigs may fly that day too.
But lets get this into focus - I have 2 big issues with the 'continuation' or not of UFT. First, IF support totally died, would our personal copies suddenly stop working? Of course not!So, if we can put up with its odd quirks now, and believe it the best product there is today, what changes tomorrow if support did die? You will argue that we will miss out on all the new goodies still to be added to it, but what are they? Its a bit like Word or Excel - they've developed to the point that most people only use 10% of the features anyway, what more can be added? (that will get some response )
Secondly, UFT 3.0 is cast in this forum as a 'bad' release full of bugs - I only know of 2 real nasties - agreed, lots of stupid errors that can be worked around - but only 2 real bugs. Don't agree? look at message 1626 and its sole 'answer' at 1673. Obviously 3.0 is a real dog of a release (thats irony, BTW).
Now, I'm not arguing that UFT support shouldn't get off its bum and produce a fix release (for free, and yesterday), nor do i condone the 'no comment' policy of its owners, but really there is a lot of woolly thinking floating round this forum!