Paul, I appreciate the comments, but I also noticed today that I received a copy of "Family Tree Maker Magazine" in the mail. Previously I had received "Ultimate Family Tree Magazine". It just makes you wonder. Also, no one ever called or e-mailed me in follow-up to my phone call. I am experiencing difficulty with uploads to the site and logging on from UFT directly. As I mentioned in my first post, technical support promised to call back within an hour, and I still haven't heard from them. They had my phone number and also my e-mail. I am a big believer in this program having used it since 1980-81 as Roots. I hope to continue as a user for a long time to come.