< MESSAGE:Message From The Company AUTHOR:John Loring DATE:Thursday, 17 June 1999, at 7:31 p.m.
Hi. My name is John Loring and I am the new marketing manager for Ultimate Family Tree here at The Learning Company. I understand everyone's concern about the direction the company is taking and what is happening with our products, and I would like to acknowledge that your concerns are valid and are being taken seriously.
The last thing I want to say is about you, our customers. Nothing matters more to us that you. Yes, there have been some customer support and shipping problems lately. But these are anomalies largely due to the operational changes that have taken place. It concerns us greatly when we don't fulfill an order correctly or respond in a timely manner to your needs, and we intend to ensure that the best service and the best products possible are provided to all of you.
On behalf of everyone here at Ultimate Family Tree I wish to thank you for your loyalty and feedback. Even the negative feedback is most welcome. We would rather hear you tell us about areas where we are lacking, than to not say anything and lose you as a loyal UFT user.