Ron, It won't do any good to write the ?President of Genealogy.com. Many of us have written Mr. Armstrong and those letters have, IMHO, gone into file 13. If the letters really did get by his body guard, then we know he doesn't care because he would have spent the $.33 for a quick answer. Since most had an e-mail address he could have used that method.
Know what people, do you think the level one tech person could be the president? Now that would make me mad but nothing will move Mr Armstrong.