Hi Andrea! I don't know how current this info is. It was taken from the www.uftree.com site. Contacting Ultimate Family Tree Support Online To contact us via email (preferred), please fill out our Support Request Form. Contacting Ultimate Family Tree Support by Phone If you would like to speak to a Technical Support Representative, call 319-247-3333. You can also send a fax to 510-795-4488. Live assistance is available Monday, Tuesday, Thursday, and Friday from 7:00 a.m. to 5:00 p.m. Pacific Time (or 3:00 p.m. to 1:00 a.m. Greenwich Mean Time) and Wednesday from 7:30 a.m. to 5:00 p.m. Pacific Time. In the U.K., call 01444 239 600 to speak to a Technical Support Representative, or send a fax to 01444 872212. Live assistance is available Monday to Friday, 9:30 a.m. to 1:00 p.m. and 2:00 p.m. to 4:30 p.m GMT. If you would like to order a product or if you have product information questions, call 800-397-4243 or fax 319-395-7449. Lines are open 24 hours every day.
If you have any customer service issues including shipping questions, billing inquiries, or order problems, please call our customer service department at 319-395-0115.
Contacting Ultimate Family Tree Support by Mail Ultimate Family Tree Support PO Box 7865 Fremont, CA 94537-7865