1. Genealogy.com seems quite incompetent to run the web site that they claim is designed for UFT. Not only does it not work with many user PC setups, at least as far as uploading and controlling your data, but they don't seem to provide even a basic level of customer support when users have problems.
Fortunately, the web pages produced by UFT work quite well on other sites, many of which are as free as the UFT site. There is no particular reason to be faithful the the UFT site, and in fact it may be more effective to be on a popular site like Rootsweb, where you are more likely to make contact with distant relatives who have additional information on your ancestors.
2. The UFT program is still one of the best in the business, and works quite well. True, it does not use some of the latest technology, and sometimes has problems working with some other programs, many of which are using recent features of Windows 98. However, for many users, it provides more effective methods of storing and manipulating genealogical data than any other program.
The down side of the UFT product is the apparent lack of support that its vendors have provided recently. We have no indication whether Genealogy.com has any intention of even fixing the few bugs in the current release, let alone provide an enhanced product. This lack of support is particularly of concern in an industry where active marketing and enhancements seems crucial to survival in the market place.
So what should we do? UFT still works in most current versions of the Windows operating system and PC configurations. If you want to make use of the power of UFT's text entry and documentation features (i.e. including citations within your text), keep an earlier version of UFT so you can produce Family Journal reports.Don't beat your head against the wall of the web site's deficiencies, but use other places for your web pages.
And keep an eye out for other products that may come along that could be a substitute if UFT fails to evolve with the industry. That advice could, in fact, put UFT more at risk, since if many users looked at other products, inevidably some will switch before they have to, and UFT market share will shrink even more. But Genealogy.com has not shown that they can be trusted to support the product, and we have to look after our own needs too.