Letter writing will not do much good. The secretaries will drop them in the round file. I have both UFT 3.0 and FTM 7.0. Seems to me that the FTM is a very easy software to use but the UFT gives better printed reports. The FTM is into CD's and CD's and CD's. They probably make about 67% on each CD. The company is sure to push the money maker; profit, profit and more profit. Now that MS has us, Bill will probably raise the cost to $289 for a genealogy program. Got to pay for the lawyers. Thanks for listening,Cliff.