Having dealt with the email folks once and with another in progress I don't get a warm fuzzy feeling. Some people don't listen and these folks don't even read! I suppose it is better than having some Mattel idiot suggest buying FTM, though.
Try to write a real letter to the corporate owners of Genealogy.com. Yes some may get round filed but if they or their executive assistants see enough of them the dawn may begin to come.
The present method and direction if Genealogy.com is not pro UFT. I was informed recently that they did not display their detective or creator products on the west coast. How much money did they throw away on those products and haw many ticked off people won't buy a genealogy.com product again?