"I'm not playing any game of semantics. Those who need to know and have the authority to have things done are doing what is necessary to have this investigated and corrected. I know you are frustrated, and I can understand that. As soon as I have any news to share about this, I will."
When you use such terms as "need to know" it does not lend itself to believability. What the heck is this "need to know"?? It's broke, everyone knows it, so fix it!!!
If my "team" couldn't fix this problem in a period of months, I would get a team that could. (Actually, they would only have a week or so if I were running the project).
This delay can only be for two reasons, 1) total incompetence, (which goes all the way to the top, otherwise new resources would have been brought to bear). 2) The plan is to do nothing because of business reasons
Come on now, this is not as complex as all that, get the darn thing fixed or tell us the truth about what's happening
I hope you realize that you this game of mushroomship that you are playing may come back to haunt you in future endeavors. I for one will always (even years from now) question whether I am being told the whole truth by Paul Burchfield.