Your email to Ken expressed had 2 main points. First was that you haven't liked the technical support you've received and that there has been an ongoing problem uploading.
Yours was one of several emails that Ken has received over the past day after his email address was posted here. All of these emails have the same basic concerns and were sent after reading the email that posted his address. Why shouldn't he create one email to send to all those who express those same concerns?
In that response, Ken listed the technical support web sites for all of our products, not just Family Tree Maker.
The changes that Ken outlined for Technical Support will help give us the organization and structure to improve technical support.
He also told you that the upload issue is being looked into and worked on. And it is. At this point in time, there is no news about it. When there is, we'll post it here.
Sincerely, Paul Burchfield, Genealogy.com Technical Support Find Ultimate Family Tree knowledge base articles, hints, tips, message boards and more at: http://www.uftree.com/UFT/Nav/ufttech.htmlhttp://www.uftree.com/UFT/Nav/ufttech.html