Re: Paul Burchfield: New Tech Phone
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In reply to:
Re: Paul Burchfield: New Tech Phone
4/07/00
The distance from TS to engineering has no impact on speed (unless there is someone on the phone with a question that you could ask an engineer in real-time about which is difficult to do what you are a few thousand miles away). The distance between two call centers certainly has an impact on speed. Queue theory is a very interesting topic and the way that our support had two separate call centers has had a large effect on people who phone in for help.
Distance can affect quality. It certainly helps to be physically located where the engineers are.
Sincerely,
Paul Burchfield, Genealogy.com Technical Support
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