>>It is paradoxical, even bizarre that while loyal UFT User Groups demonstrate the program to the public, the publisher, Genealogy.com, invokes commercial secrecy to refrain from saying whether the program will continue to be supported. <<
Define supported. Do you mean what the future development plans are for UFT? If so, we don't talk about them for *any* of our programs. It's not a slight against UFT. I've given demonstrations of Family Tree Maker to user groups when I knew that within a few weeks we'd be announcing a new version but I haven't been allowed to talk about it. You may not like that policy, but please don't think it's unique to UFT.
If you mean support as in technical support, we've got no plans to cut back on it. In fact through changes to technical support we plan on increasing the amount and level of support.
>>User questions about support and the future are met with stonewalling, bizarre referral to the FTM FAQ site, or many rambling words with no clear relevance to the questions asked.<<
Again, as far as support goes, we're here. If we didn't plan on maintaining technical support for UFT, why would we keep this message board open? It'd make sense to shut it down to close down an avenue where we take public criticism. Why do you think that references to the structure of the Family Tree Maker technical support site are bizarre? Those references were made in an attempt to share with UFT customers the direction of Online support for UFT as we attempt to make it easier to find help.
Sincerely, Paul Burchfield, Genealogy.com Technical Support Find Ultimate Family Tree knowledge base articles, hints, tips, message boards and more at: http://www.uftree.com/UFT/Nav/ufttech.htmlhttp://www.uftree.com/UFT/Nav/ufttech.html