< From the viepoint of this user, a program is supported if there is faith that there will be evolutionary growth AND if there are avenues to obtain technical support. This is especially true when the versions released have crippling faults (Howard liked "anomolies - I call them bugs). I have faith that Corel or some follow-on company will continue to evolve WordPerfect, QuattroPro and so forth. I don't feel the same about Word Star. I'm about half-way there with UFT. No one doubts that FTM will evolve. That's because upgrades have been frequent and we know it's your major product, so no one NEEDS confirmation of your having future plans of some type for it. Not true for UFT, given that it's almost a year since the buggy 3.0 was released. We users don't care as much what the specifics of a future release might be as we do about whether there *ever* will be one. Even if the future release is called something else and looks a bit different to the user, if the company plans an upgrade path to it and the capabilities of UFT will be found in it, you could still answer yes, be honest and take a BIG load off our minds. That's because we will assume that the extant UFT bugs will not be in it (but of course there would be others). We had faith there would be a ROOTS IV and then we had faith there would be debug releases of it. Same with ROOTS V. Most of us evolved with the system even though in some cases it was traumatic. If you could simply say "we will not let UFT die, we have plans to continue to evolve it" that would be a BIG plus. Sure, we'd all like to know when and how, etc - but we recognize your policy about not providing details which might give aid and comfort to the enemy, and will swallow our desires and wait if we only had a little bit of assurance.>>
Wayne speaking here: Over a year or ago a good friend/neighbor of ours, a FTM user, asked my wife and me to show her our UFT program and database. We did this without overt attempt to recruit her to UFT and away from FTM. She was so greatly impressed that she abandoned FTM, bought UFT, and started using the latter. Immediately thereafter the mushroom fertilizer hit the fan about obvious and total lack of any assurance that UFT would continue to be supported, its bugs corrected, and marketed, and the bizarre, evasive commentaries from Genealogy.com. Since then we have avoided discussions of UFT with this person, assuming we have lost credibility and friendship with her. All because of our loyalty to and respect for UFT. And, as it turned out, in the context of support for UFT being dropped by its publisher.