Amen Paul! What this company has so obviously forgotten is that without US, it's client base, the folks that buy the program, nag them for updates, fixes etc, purchase new versions, recommend their program to friends and fellow genealogists, they will not have a future. Customers are the folks that make it possible for them to have a job, to make profits, to survive through the next fiscal year. Without US, there is no one to buy their program. Face it Genealogy.com if your current customers start slamming your program and recommending against it's purchase to others and believe me the lists are full of people asking for help in choosing a good genealogy program, you are not going to have any future customers. Without future or past customers, the profits of the company sink, the competition wins, and Genealogy.com is just one of those companies that used to make a really good genealogy program. It's already happening. I've already had the person who got me to originally buy Roots III, someone who used to demonstrate and sell the Roots line at conferences, try to talk me and an entire room full of computer genealogists into going to TMG! As you can see, even your most loyal customers are starting to believe what they see as the writing on the wall. Read the lists, read this board. Are your customers happy? Do they feel that there is a future with their current program? Do they feel that purchasing your products is money well spent? If you can answer "Yes" to any of those questions, then you need some serious marketing training.
We've done our best to tell you that we support this program. Even as badly as many of us have been supported, (or not in many cases) you still have a very loyal group here. If we didn't care about the future of this program, we wouldn't still be here, but you are driving us all away. Mr. Burchfield, your statement that having the board here shows that you still support it is bull. If you still supported it, the company would have fixed the known bugs long ago or would have at the very least given us a yea or nay as to future plans to fix them. How long as 3.0 been out now??? Keep ignoring the program and there won't be a need to have the board anymore, because you won't have customers to support!!!! Genealogy.com's obvious indifference to it's customer's satisfaction is going to spill over onto your other products as well. I can't see any of us buying or recommending ANYTHING affiliated with your company in the future. Why would we? Even if a program is great, if the company attitude toward customer satisfaction and support stink, then the program is tarnished and doomed from the start. WAKE UP!