I'm wondering if the directions are clear enough on the update information, Paul. I didn't follow them, and now I'm sorta glad. My update came through just fine and I didn't have to type in ANYthing. I simply downloaded the file (mine was an update) to another place on my hard drive (NOT the UFT folder). Then when the message came up (can't remember what it said), I clicked OK and it installed it automatically. I then went into UFT and checked the Help for the Version number and got the "UFT3.10 update." Perhaps the download instructions need some tweaking.