Do you have your UFT 3.0 installation CD? If so, use the backup command in UFT to backup for your project and libraries. Then reinstall UFT 3.0 into the same directory where it is now. Once done, start the program and check the Help-About UFT to make sure you have downloaded the correct update. By the way, when did you download the update? If you did it before Monday around noon, I'd recommend deleting the copy you have and downloading it again. Once you know you have the right combination of installed version of UFT and downloaded update, try running the update again.
Sincerely, Paul Burchfield, Genealogy.com Technical Support Find Ultimate Family Tree knowledge base articles, hints, tips, message boards and more at: http://www.uftree.com/UFT/Nav/ufttech.htmlhttp://www.uftree.com/UFT/Nav/ufttech.html