Remember, this is a survey of opinions, which depends on what users are trying to do and what they expect. Considering the level of support we have been getting for the past year, I think this survey gives a very good mark to UFT, which shines in comparison to FTM.
Now maybe Genealogy.com management will recognize that they have a potential winner, which should be marketed. They should try to move FTM customers to upgrade to UFT (rather than the other way around, which is hopeless). But first they need a good migration procedure and much better support for UFT.