I am a novice, I will be the first one to tell you this. I bought the ultimate family tree about a year ago. I was able to upload whenever I needed to upload.For the past few month I have gotten through to Palladium one time. The rest of the time, I get the message---unable to find ultimate family tree or palladium. It is almost as if the address is wrong. How could it be wrong when I got through a week ago. I have sent numerous messages for tech support from The Ultimate Family Tree and Palladium. I have only been told that nothing could be done on the weekend. Things would be handled during the workweek. Idon't remember getting one response back. What is the answer?????????