I am sorry I still don't know what to do. You said to search www. ultimate tree or palladium. When I go to www.ultimate family tree, what am Iooking for? You said palladium is no longer a server. Do I need to purchase some new software? I am afraid you are going to have to treat me like a five year old and give me very basic information. Step by step by step by step information. I love the web site but as I said I am getting very upset with it.