<< I can assure you that the decision was not made just looking at past sales but also at future sales, everything that goes along with keeping the program updated as well as the future of the market as a whole. >>
"Past sales" included a significantly long time when UFT was not being advertised, marketed, nor supported conscientiously by its publisher. Of course the sales results supported their decision that had been made in advance. So much for company loyalty to their clients, including organized user groups, who had been so very loyal, and whose activities gave the company free advertisement for the excellent program.