The corporate retoric and double talk always say the same thing. Absolutely nothing. The nonsense about looking toward "future sales" is directly tied to the fact that they did nothing to support "Past sales." Ignore the product, ignore the client base and the product will fail. Plan and simple. They made their decision to kill the product, then they ignored the program and it's users and potential customers until it failed to produce good stats fiscally, then they said, "Ooh, this thing doesn't look good for the future, we should just let it go." It did just what they planned for it to do. I don't know if they wanted to competition gone, or if they just want to drop all non-web based products, but whatever, it worked.
G.c. is a very poorly run company. This is not just from the standpoint of a P.O.'d UFT user. I've seen the boards of their products. Main complaints? Corporate lack of consideration to its customers. Genealogy Library users cannot connect, cannot cancel, cannot get customer service by phone, email, regular mail. They are ignored. (sound familiar??) A computer company cannot run without decent and attentive Technical Support.(at least one that answers it's customers would be nice!) The demise of UFT is probably only the beginning. You can only P.O. customers for so long before they revolt and go elsewhere. As a consumer, I would not purchase software or services from a company that is as low on the customer satifaction scale as G.c. What their corporate goal is remains a mystery. They refuse to keep their customers informed with their "if we told you we'd have to kill you" code of secrecy and they refuse to listen to the fact that they are driving away their customer base with their apathy towards them. Direct complaints are addressed with corporate line and glossed over, but never answered. Definitely not the way to remain in business. Maybe they did the users of UFT a favor in the long run. Greener pastures might be a good thing!